Thanks you for your reply, yes i understood the process, that's why i'm stuck having loosing access to my MS account. MS does not keep a record of any purchase you made as an individual. #Skype without microsoft account 2016 installIf you cannot recall any of the security questions for an Agent to be able to help you recover the MS Account, then your only course would be to provide the physical proof of purchase of Office - the actual receipt
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